Your personal information is completely safe at bitstarz. Find out what data we collect, how it's used, and what rights you have â all explained in plain, simple English.
Bitstarz ("we", "us", "the platform") takes your privacy very seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the bitstarz.ws website or mobile app.
Our privacy policy is developed in accordance with international standards. By registering with bitstarz, you are agreeing to this policy, so we encourage you to read it carefully.
We believe data protection is a fundamental right. That's why our privacy policy is written in clear, straightforward language â not complex legal jargon â so every user understands exactly what happens with their information.
ð The bottom line: We never sell your personal data. Any sharing with third parties is strictly for service delivery purposes and is governed by rigorous confidentiality agreements.
We collect certain information to ensure we deliver the best possible experience. See the details below:
| Data Type | Example | Why It's Needed |
|---|---|---|
| Introductory Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number, address | Account Management & Support |
| Financial Information | Payment Methods, Transaction History | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device information, browser | Security & Service Improvement |
| Gaming Information | Game history, betting patterns | Responsible Gaming Monitoring |
We only collect information that is strictly necessary. We have no need for excessive or irrelevant personal data.
We collect information through various methods, with full transparency in every case:
Whenever data is collected automatically, we always notify you and provide the option to opt out where applicable.
We use your information only for specific, defined purposes. All purposes are clearly outlined below:
ðĢ Marketing Communications: We only send promotional emails with your explicit consent. You can unsubscribe at any time. We never spam.
How long we retain your data depends on the type of information and the purpose it was collected for. Our general policy is as follows:
After the applicable retention period, data is securely deleted or anonymized. Certain information may be retained longer where required by legal obligations.
We use industry-leading security technology to protect your data, with multiple layers of protection in place:
ð In the event of a security breach: If a data breach occurs, we will notify affected users within 72 hours and take all necessary action.
You have several important rights regarding your personal data. bitstarz fully upholds each of these rights:
You may request to know what information we hold about you. We will respond within 30 days.
You may request corrections to any inaccurate or incomplete information.
Where no legal obligation exists, you may request that your personal data be deleted.
In certain circumstances, you may request that the processing of your data be restricted.
You may request a copy of your personal data in a readable, portable format.
You may object to your data being used for marketing purposes.
To exercise this right, email us at support@bitstarz.ws. We will respond within 30 days.
Bitstarz strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
If a minor has accidentally created an account and this comes to our attention, the account will be closed immediately and all collected data will be permanently deleted.
â ïļ Parents & guardians: If your child has created an account on bitstarz, please contact us immediately at support@bitstarz.ws. We will act promptly.
We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, we will notify you via your registered email or post a clear notice on the platform. Continuing to use our services after any changes means you accept the updated policy.
For any privacy-related questions, concerns, or complaints, please reach out to us:
If you are not satisfied with our response, you have the right to file a complaint with our licensing authority. We take all complaints seriously.
Our data security practices meet the highest industry standards
Every data transmission on your account is secured with 256-bit SSL encryption â no one can intercept or read your data in transit. Bank-grade security, guaranteed.
We never sell your personal data to third parties. That's a core principle. Your data belongs to you â and we mean that.
Our Privacy Policy complies with GDPR and international data protection laws. We follow the world's best privacy practices as our standard.
Requests to access, correct, or delete your data are handled within 30 days. Most requests are completed sooner.
What data we collect, where it goes, and how long we keep it â it's all clearly laid out in this policy. No hidden details.
Our security measures are regularly reviewed by independent third-party experts. Any vulnerabilities identified are addressed promptly.
Learn more about your protection and rights
Your privacy is our top priority at bitstarz. Play in a safe environment and enjoy a platform you can trust.