Bitstarz Terms & Conditions – Know Your Rights and Responsibilities in Full

Introduction & General Information

These Terms & Conditions ("Terms") form a legally binding agreement between bitstarz ("we", "us", "the Platform") and you ("Member", "User"). By using the bitstarz.ws website and any associated mobile applications, you are deemed to have automatically accepted these Terms.

Bitstarz is an international online gaming platform offering casino games, Sports Betting, lottery, and other gaming services. The platform operates under an international gaming license and complies with all applicable laws and regulations.

These Terms & Conditions are written in Bengali for the convenience of Bangladeshi users. In the event of any linguistic discrepancy, the English version shall prevail. This page is updated regularly, so it's worth checking back from time to time.

Eligibility Requirements

The following conditions must be met to open an account and use bitstarz services:

• You must be at least 18 years old. Registration by minors is strictly prohibited.
• Online gaming must be legal in the country where you are located.
• You must be able to provide an active and valid email address.
• You have not previously been banned by bitstarz.
• You are playing in your own name and with your own funds, not on behalf of anyone else.
• You are of sound mind and capable of making independent decisions.

Bitstarz may request identity or age verification at any time. Failure to provide accurate information may result in account suspension or closure.

Account Registration & Management

Each individual may register only one account. Multiple accounts are strictly prohibited, and if detected, all associated accounts and balances may be forfeited.

All information provided at registration must be complete and accurate. bitstarz reserves the right to close any account at any time if false information is found.

• Provide your correct name, date of birth, and contact details at registration
• Keep your password strong and never share it with anyone
• Keep your phone number and email always up to date
• Report any unauthorized use of your account immediately
• Accounts may become dormant after an extended period of inactivity

Deposit & Withdrawal Policy

Bitstarz supports transactions via Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency. All transactions are processed in Bangladeshi Taka (BDT) or equivalent value.

KYC (Know Your Customer) verification may be required for withdrawals. Additional documentation may be requested for large withdrawal amounts. Wagering requirements must be met before bonus balance can be withdrawn.

Bonus & Promotion Terms

Bitstarz offers a range of bonuses – welcome bonus, reload bonus, free spins, cashback, and more. Each bonus comes with its own terms, which must be read before claiming.

• Welcome Bonus: Applies to the first deposit only, one-time offer. Wagering requirement is typically 30–40x.
• Reload Bonus: Available on specific days or promotional periods. Wagering requirement: 20–30x.
• Free Spins: Must be used on specific games. Winnings are subject to wagering requirements before they can be withdrawn as cash.
• Cashback: A percentage of losses is returned to you. Typically no wagering requirement applies.
• Loyalty Points: Points accumulate with every bet and can later be converted into cash or bonuses.

If bonus abuse is detected (multiple accounts, false information, etc.), the bonus will be voided and the account suspended. bitstarz reserves the right to modify or cancel any bonus offer at any time.

Gameplay Policy & Fair Gaming

All games at bitstarz use RNG (Random Number Generator) technology, regularly audited by independent third parties. The RTP (Return to Player) percentage for each game is listed in its information section.

If a game session is interrupted due to a technical issue, bitstarz may restore or void that game. In such cases, the bet will be refunded. For any dispute regarding game outcomes, server logs will be treated as conclusive evidence.

Prohibited Activities

The following activities are strictly prohibited on bitstarz. Violations may result in immediate account closure and forfeiture of all balances:

• Opening multiple accounts or using another person's account
• Attempting to manipulate the bonus system
• Using money laundering or illicit funds
• Attempting to hack or manipulate software
• Harassing other users
• Registering with a false identity or fraudulent documents
• Playing or registering an account on behalf of a minor
• Using the account for commercial purposes

Privacy & Data Protection

We are committed to protecting your personal information. For details, please visit our Privacy Policy Visit the page. In brief:

• Your information is never sold to third parties
• Data secured with 256-bit SSL encryption
• KYC documents are stored on secure servers
• You can opt out of marketing communications at any time
• Account and personal data will be deleted upon request (unless required by law)

Account Closure & Suspension Policy

You can close your account at any time by contacting our support team. Make sure to withdraw any valid balance before closing.

Bitstarz may independently close or suspend an account if:

• Evidence of a terms & conditions violation is found
• Fraud or illegal activity is suspected
• Required verification documents are not provided
• A court order or directive from a regulatory authority is received
• The account has been completely inactive for an extended period

If an account is closed for legitimate reasons, any remaining valid balance is generally refunded. However, if closure results from a terms violation, the balance may be forfeited.

Responsible Gaming

Bitstarz is committed to responsible gaming. We want you to enjoy gaming as a form of entertainment. If you feel like your play is getting out of hand, use our self-exclusion tool.

• Set deposit limits – daily, weekly, or monthly
• Cooling-Off Period – 24 hours to 30 days
• Self-Exclusion – 1 month to permanent
• Gaming History Review
• Referral to specialist support

For more details, visit our Responsible Gaming Visit the page.

Dispute Resolution

For any dispute or complaint, please contact our support team first (support@bitstarz.ws). Issues are typically resolved within 7 business days.

If support is unable to resolve your issue, you may escalate a complaint to our licensing authority. All disputes are handled in English and governed by the laws of the country where we are licensed.

Terms & Conditions Update Policy

Bitstarz reserves the right to amend these Terms & Conditions at any time. Members will be notified of major changes via email or an on-platform notification.

Continuing to use the platform after any changes are made will be considered your acceptance of the updated terms. Please check this page from time to time.

Check the "Last Updated" date at the top of the page to see if any recent changes have been made.